Refund policy

At Magnet Innov, your satisfaction is our priority.
We offer a 90-day money-back guarantee from the date your order is confirmed.

📦 Return Eligibility

To be eligible for a return:

  • Your item must be unused, unworn, in its original condition, with all packaging and tags intact

  • A proof of purchase (order number or confirmation email) is required

  • All returns must be pre-approved by our support team

❗ Returns sent without prior approval will not be accepted.

📨 How to Request a Return

  1. Contact our customer support via email at support@magnet-innov.eu or on WhatsApp: +44 7887 579747

  2. Once your return is approved, we will send you:

    • The return address (UK-based)

    • A prepaid return label (if applicable)

    • Full instructions on how and where to send your parcel

🔁 Exchanges

We do not offer direct exchanges.
To obtain a different item, please request a return, and place a separate order for the new product.

🚫 Non-returnable Items

We are unable to accept returns for the following:

  • Personalised or custom-made items

  • Gift cards

  • Sale or clearance items

  • Opened personal care or hygiene products

💥 Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item is faulty, damaged, or incorrect, contact us immediately at support@magnet-innov.eu. We’ll resolve the issue promptly — either by replacing the item or issuing a full refund.

🇬🇧 EU Right of Withdrawal – 14 Days

If your order is delivered within the European Union, you have the right to cancel your order within 14 days of delivery, for any reason and without needing to justify it.
Items must be returned in their original condition, unused, and with their original packaging and tags.

💳 Refunds

Once we’ve received and inspected your return:

  • You will be notified via email

  • If approved, a full refund will be issued to your original payment method within 10 working days

Please note: depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

⏳ If more than 15 working days have passed since your refund was approved, please contact us at support@hygiahome.com