Terms of sale

Terms and Conditions of Sale (T&Cs) – RANIA / Magnet Innov

1. Introduction

Welcome to RANIA, trading as Magnet Innov. These Terms and Conditions ("Terms") govern your purchase of products from our website hygiahome.com operated by AU BON MARKET LTD, registered in the UK under company number 14447818, with registered address at 71–75 Shelton Street, London, WC2H 9JQ.

By placing an order, you agree to be bound by these Terms. Please read them carefully before making a purchase.

2. Contact Details

  • Company: AU BON MARKET LTD (Trading as RANIA / Magnet Innov)

  • Registered Address: 71–75 Shelton Street, WC2H 9JQ, London, UK

  • Business Manager: Rania Tahif

  • Management Address: 78 Rue Anthony Delhalle, 72100 Le Mans, France

  • Email: support@hygiahome.com

  • Customer Service WhatsApp: +44 7887 579747

3. Products and Availability

We make every effort to ensure product descriptions and availability are accurate. However, we reserve the right to change or discontinue products without prior notice. All orders are subject to availability.

4. Orders and Acceptance

Your order is an offer to purchase our products. We reserve the right to accept or reject any order for any reason. Confirmation of your order will be sent by email. The contract is formed when we send you the order confirmation.

5. Prices and Payment

  • Prices are shown in GBP (£) and include VAT where applicable unless otherwise stated.

  • Shipping, handling, customs duties, and import taxes are not included unless specified.

  • Payment must be made in full at the time of ordering through the available payment methods.

  • We reserve the right to correct pricing errors.

6. Shipping and Delivery

  • Orders are processed within 48-72 hours (excluding weekends/public holidays).

  • Estimated delivery times vary by location:

    • UK: 5-8 days (fast delivery 4-6 days)

    • Ireland: 7-10 days (fast delivery 5-7 days)

    • France & EU: 5-8 days

    • USA/Canada: 8-15 days (fast delivery 8-10 days)

    • Australia: 8-15 days (fast delivery 7-9 days)

    • New Zealand: 8-15 days

    • Asia: 15+ days

    • Africa: Not currently serviced

  • Tracking information will be provided by email once dispatched.

  • Risk passes to you upon handover to the carrier.

  • We are not responsible for delivery delays due to customs, carriers, or force majeure.

7. Returns and Refunds

  • We offer a 90-day return policy starting from the order confirmation date.

  • Items must be unused, in original packaging with tags intact.

  • Contact customer support at support@hygiahome.com or WhatsApp +44 7887 579747 before returning any items.

  • Return shipping costs are typically the customer’s responsibility unless the item is faulty or incorrect.

  • Refunds will be processed within 10 business days after receipt and inspection of returned goods, to the original payment method.

  • Certain items (e.g. personalised goods, perishable products) may not be eligible for return.

8. Warranty and Liability

  • Products come with statutory rights under UK law.

  • We disclaim liability for indirect or consequential loss.

  • Our maximum liability is limited to the purchase price of the product.

9. Privacy and Data Protection

  • We collect and process your data in accordance with our Privacy Policy.

  • Personal data is stored securely and used only to process your orders and provide customer service.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts in England.

11. Changes to Terms

We may update these Terms from time to time. Updated versions will be published on our website.

12. Contact Us

For any questions about these Terms, orders, or products, please contact us: